supercasino | Frequently Asked Questions

No. supercasino operates a strict one-account-per-person policy. Duplicate accounts are identified during identity verification and will result in one or both being closed. If you've previously had an account, use the Login page and contact support if you need help recovering access. Please don't create a second account to get around a restriction — it creates compliance issues that can affect your funds.

KYC (Know Your Customer) is an identity verification process where you submit a photo of a valid Philippine government-issued ID — passport, LTO driver's licence, UMID, SSS ID, or PhilSys National ID — along with a selfie in some cases. It is required before your first PHP withdrawal and is a standard requirement for online gaming platforms. You can register, deposit, and play without completing KYC first, but you won't be able to withdraw until it's done. Most verifications are completed within one business day.

Minor account details can be updated directly from your account settings after logging in. For sensitive changes — particularly your registered Philippine mobile number or legal name — you'll need to contact support at [email protected] with proof of identity. This process exists to prevent unauthorised changes that could compromise your account. If you're changing your mobile number, do it while you still have access to the old one to avoid being locked out of OTP verification.

To close your supercasino account permanently, contact the support team at [email protected] with your request. Before closure, any remaining PHP balance will need to be withdrawn — ensure your KYC is already completed to allow this. If you're closing because you're concerned about your gaming habits, consider using the self-exclusion or cooling-off tools in your account settings first. Those options give you a break without permanently losing your account history.

In most cases, deposits via Philippine e-wallets like GCash or Maya reflect in your supercasino balance within a few minutes of completing the transaction on your end. Bank transfers and online banking deposits may take slightly longer depending on your bank's processing schedule — typically within the same business day for same-bank transfers, and up to one business day for inter-bank transactions. If a deposit hasn't appeared after the expected window, contact support with your transaction reference number.

Withdrawal processing times vary by method. E-wallet withdrawals to GCash or Maya are generally faster, often settling within the same day once approved. Bank transfer withdrawals may take one to three business days depending on the destination bank. All withdrawals require completed KYC verification before they can be processed. Withdrawal requests submitted outside business hours are typically reviewed on the next working day. For current processing details, check the Deposit page.

Minimum deposit and withdrawal amounts are stated in PHP and may vary by payment method. The Deposit page has the most up-to-date figures for each method currently supported. As a general principle, the minimums are kept low to accommodate players across different budget levels — this is consistent with supercasino's approach to serving the broader Philippine market, not just high-volume players.

Yes. The supercasino platform is fully accessible through your mobile browser on both Android and iOS — no app download required. The Game Lobby, account management, deposit, and withdrawal functions all work cleanly on mobile screen sizes. Games load directly in the browser without needing separate software. Whether you're in Quezon City on your lunch break or in Davao on the weekend, the mobile experience is designed to be smooth on mid-range Philippine smartphones.

The Bet section covers the sports and competitions that matter most to Philippine players. Basketball is well represented — both PBA and NBA — alongside volleyball, boxing (local and international bouts), esports tournaments, and football leagues. International events including Champions League, Premier League, and major tennis and MMA events are also available. All odds and payouts are displayed and settled in PHP. Markets and available events change throughout the year in line with active competitions.

In the Live Casino section, you're playing at a real table streamed via video, with a human dealer dealing physical cards or spinning an actual roulette wheel in real time. The outcome is determined by real physical actions, not a random number generator. You join the table alongside other players and interact with the game through your browser interface. Regular online casino games — like slots or RNG table games — are digital simulations. Both are available on supercasino, and both settle stakes in PHP.

supercasino runs promotions from time to time covering various game categories. For the most accurate and current information on what's available for your account — including any eligibility requirements — visit the Promotions page after logging in. Promotion terms vary, so it's worth reading each one before opting in to understand any wagering conditions or time frames that apply.

Change your password immediately and contact support at [email protected]. Provide your registered email address and a description of what you noticed — unusual transactions, logins you didn't initiate, or anything else that looks wrong. The support team can review account activity, end active sessions, and assist with securing your account. Remember: supercasino will never ask for your password or OTP via email, SMS, or chat. If anyone contacts you claiming to be supercasino and asks for these details, do not respond.

The details of how supercasino collects, stores, and uses your personal information are set out in the Privacy Policy. In summary: personal data you provide during registration and KYC is used for account management, identity verification, and compliance purposes. It is stored securely in encrypted form. supercasino does not sell personal data to third parties for marketing purposes. For specific questions about your data, contact [email protected].

supercasino provides a set of self-management tools accessible from your account settings from the moment you register. These include PHP deposit limits (daily, weekly, or monthly caps on how much you add to your balance), session time reminders that alert you after a set period of play, cooling-off periods that temporarily restrict your account for a defined time, and self-exclusion for a longer break. All of these can be activated immediately without contacting support. For more detail on using these tools, visit the Responsible Gaming page.

Deposit limits can be set in your account settings in PHP — you choose the amount and the period it applies to (daily, weekly, or monthly). Reducing a limit takes effect immediately. Increasing a limit or removing one has a built-in delay for your protection — the change doesn't apply until after a cooling period, giving you time to reconsider. This design is intentional: it makes it easier to tighten your budget quickly, and harder to undo a limit in a moment of impulse. Full guidance is on the Responsible Gaming page.

No. Online gaming — including slots, live casino, and sports betting — involves financial risk and outcomes that cannot be predicted or guaranteed. There is no strategy or system that ensures consistent winnings. supercasino does not promise or imply guaranteed returns, and no promotion or bonus should be interpreted as risk-free income. Gaming should be treated as entertainment with a clear budget you're comfortable losing. If gaming starts affecting your finances, relationships, or daily routine, consider using the self-exclusion tools or reaching out to a support line for help.